Our Store Policies
Transparency and Care
We ship all our packages through major logistics companies. Delivery charges include packaging charges and only part of the charges are borne by the customer, part of us is borne by us, Chitrini. Shipping is charged on weight basis as demanded by courier companies.
All orders in India are handled by our logistics partners. Tracking details and Partner details for your orders are sent to you via mail upon dispatch of your order. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number sent to you via mail. In case of any queries related to shipment, firstly call the assigned courier toll free number below your tracking details and if not solved, contact us.
Order will be delivered in 10-15 business days.
This may take longer time in case of customization, bulk orders and due to COVID protocols.
In case of urgent orders, please contact us before placing an order through website.
Our logistics partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will ensure a faster and better delivery. In case your package is being returned to us, let us know
at firstname.lastname@example.org or at +919422126780 for us to resend it as soon as we receive it.
Cash on Delivery (COD) is currently not accepted. We accept all major debit & credit cards and also provide Net Banking options across major banks. Payment by UPI ID is also accepted.