At Chitrini Art Studio, every product is handmade and prepared with care. Please read the following information before placing your order.

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Order Confirmation

For orders placed through Instagram or WhatsApp, an order is confirmed only after:

• Full payment has been received, and

• Complete delivery details have been provided.

For website orders, the order is considered confirmed once the order has been successfully placed and payment has been received.

For customised orders, the agreed product and customisation details will be confirmed before production.

Once an order is confirmed, it cannot be cancelled.

Product Availability

Products marked as in stock / ready to dispatch may be shipped earlier than the standard processing timeline.

Products that are unavailable may be shown as unavailable or available for pre-order, depending on the product.

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Processing & Dispatch

Standard Products

Orders are generally dispatched within 8–10 days from order confirmation.

Ready-to-dispatch products may be shipped earlier.

Nameplates

Nameplates generally require 4–5 weeks for dispatch. This timeline includes the framing process, which is handled externally.

Delivery

Estimated delivery is generally 4–5 days after dispatch, depending on the destination and courier service.

Dispatch and delivery are separate timelines. The dispatch timeline refers to the time required to prepare and hand over your order to the courier.

Delivery timelines are estimates and may vary due to courier operations, weather, service disruptions, remote locations or other circumstances beyond our control.

Shipping Information

Customers are responsible for providing accurate delivery information, including:

• Receiver's name

• Complete address

• Pincode

• Landmark

• Contact number

Please check these details carefully before confirming your order.

Chitrini verifies shipping details before dispatch. However, if incorrect or incomplete information is provided by the customer, any resulting delivery issue may be the customer's responsibility.

Tracking

Tracking details are shared with the customer after dispatch.

Customers are requested to keep an eye on the tracking information and remain available to receive the parcel.

If the tracking status shows Delivered but you have not received the parcel, please contact us as soon as possible. Such cases may require an investigation with the courier partner. Please refer to our Return, Refund & Cancellation Policy for details.

Courier Delays

Once an order has been handed over to the courier, delivery is dependent on the courier service.

Chitrini cannot guarantee a particular delivery date and is not responsible for delays caused by courier operations, weather conditions, natural events, service disruptions or other circumstances beyond our control.

Where required, we will assist in following up with the courier.

Handmade Products

All Chitrini products are handmade. Minor variations in colour, texture, finish or detailing may occur between products.

Such variations are a natural part of handmade production and are not considered defects.

Product photographs and descriptions represent the product as accurately as possible but may not reflect perfectly identical colour or finish in every piece.

Customised Orders

For customised orders, the completed product may be photographed and shared with the customer for approval before packing.

Once approved, the product will be packed and prepared for dispatch.

Customers are encouraged to clarify any requirements or request additional photographs/videos before placing an order.

Invoice

Invoices are available upon request.

Customer Responsibility

By placing an order, customers agree to:

• Provide accurate delivery information

• Review product and customisation details before payment

• Provide complete delivery details

• Be available to receive the parcel

• Follow applicable product care instructions

• Follow the opening/unboxing requirements for applicable damage claims

For returns, refunds, cancellations, damage claims and delivery disputes, please refer to our Return, Refund & Cancellation Policy.